Tenant Information

Managing your tenancy agreement should be a simple and straightforward process. The following information will assist you to ensure a trouble free tenancy.

Rental Payments

Under the Residential Tenancy Act rent is required to be paid in advance. Rent can be paid by direct deposit, arrange a periodical payment with your bank, Internet Banking or by cheque. Cash is not accepted over the counter. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.

Rental Bond

Your rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage to the property. This bond will be refunded after you vacate providing the property is left in as close as possible the same condition as at the commencement of the tenancy and there are no other monies owing.

Keys

A duplicate key to your property is held in the office for emergency access. Locks may only be changed, after first obtaining permission from Elliott Shiner First National or the Landlord on the understanding that you supply us with a spare set of keys. Remember it is in your best interests that the office has access to your property.

Periodic Inspections

During your tenancy the property will be inspected periodically by the Property Management team. Seven days written notice will be given to you. The purpose of these inspections are to check how the property is being maintained and to check what routine maintenance may be required.

Repairs & Maintenance

All repairs are attended to as soon as possible, however, it is often necessary to obtain the Landlord's approval before any work can commence. This can cause unavoidable delays. All repairs must be reported immediately by putting it in writing, telephone or online on our website using the "Repair Request Form".

Insurance

It is the tenant's responsibility to insure personal possessions against any loss, damage or theft. It is advisable that you do this and the office can help you arrange this if required.

Termination of the Tenancy Agreement

Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord. The residential Tenancy Agreement can be terminated by you in the following ways: a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give 14 days written notice prior to the expiry of the fixed term agreement. b) Once the fixed term has expired, you are at liberty to continue living at the property or vacate. If you intend to vacate, written notice must be received 21 days prior to the vacating date. If however, unforseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement please contact your Property Manager immediately and we will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the cost of a letting fee, an Agreement preparation fee and all advertising costs.

Notice to vacate when property has been sold

If the premises are sold and vacant possession is required in the contract of sale, the Landlord must give the tenant at least 30 days written notice (after the contracts of sale have been exchanged). This is only applicable to continuing tenancy agreements.

Office Hours Open 6 days a week Monday to Friday 9.00am - 5.30pm Saturday 9.00am - 4.00pm